Privacy Policy

Buffalo Canada Airport Taxi respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website.

Information We Collect

When you submit a booking request, contact us, or use our website, we may collect:

• Name
• Phone number
• Email address
• Pickup and dropoff addresses
• Pickup date and time
• Flight number, if provided
• Return trip details, if selected
• Passenger count
• Vehicle selection
• Child seat request
• Notes or special instructions
• Basic technical information such as IP address, browser type, and device information

How We Use Your Information

We use the information you provide to:

• Respond to booking requests
• Confirm pickup details
• Send booking confirmation emails
• Send ride reminder emails when available
• Contact you by phone, email, SMS, or WhatsApp about your ride
• Provide airport pickup and cross-border transportation services
• Improve our website and booking process
• Prevent spam, fraud, or misuse of our forms

Booking Form and Email Services

Our booking form may use third-party services to process submissions and send emails. These services may include Web3Forms for booking form delivery and Resend for customer confirmation or reminder emails.

Address Autocomplete

Our booking form may use Mapbox to help users enter pickup and dropoff locations. When you type in an address or place name, Mapbox may process that information to provide address or place suggestions.

Live Chat

Our website may use live chat or messaging tools to help visitors contact us. If you use live chat, information you provide in the chat may be used to respond to your request.

Cookies and Analytics

Our website may use cookies or similar technologies to support website functionality, live chat, security, and basic performance measurement. If analytics or advertising tools are added in the future, this policy may be updated.

How We Share Information

We do not sell your personal information.

We may share booking details only as needed to provide the service, including with drivers, dispatch staff, booking form providers, email providers, live chat providers, or other service providers that help operate the website and transportation service.

We may also disclose information if required by law or to protect our business, customers, drivers, or website.

Cross-Border Travel

For rides crossing the United States and Canada border, passengers are responsible for carrying valid travel documents. We may use trip information to help coordinate pickup timing and route details, but we do not collect passport numbers through the website unless a customer voluntarily includes such information in notes. Please do not submit sensitive identification numbers through the booking form.

Data Security

We use reasonable safeguards to protect information submitted through our website. However, no website, email system, or online service can guarantee complete security.

Data Retention

We keep booking and contact information for as long as needed to provide service, maintain business records, resolve disputes, and comply with legal obligations.

Your Choices

You may contact us to request that we update or delete your information, subject to any legal or business recordkeeping requirements.

Contact Us